Why should I choose Dedicated Hosting Services?
How do I place an order?
What payment methods do you accept?
How do I contact the Billing Department?
What is your turnaround time on Dedicated Servers?
What is involved in the setup process?
Will Dedicated Hosting Services move my domain for me?
How do I get more IP Addresses?
Can I upgrade the hardware in my server?
Do you provide additional software installation?
What is your bandwidth throttling policy?
How do I upgrade my bandwidth? Is there a fee associated with this?
Do your servers support SSL certificates?
Do your servers support Server Side Includes?
Do you warranty the hardware in your Dedicated Server?
What is RAID Level 1?
What is RAID Level 5?
What physical security measures are in place at your data center?
What kind of remote access is provided for my Dedicated Server?
Will I have root or administrator access to my dedicated Server?

Q: Why should I choose Dedicated Hosting Services?
Dedicated Hosting Services offers your business your own complete server with the on-site technical expertise you can't find anywhere else. Our job is to get you setup as quickly as possible and keep you running for years with any issues and we take our job very seriously. We know that in e-business any technical glitches can be disasterous for your business. Our dedicated servers are perfect for hosting your companies database, email, and web site. We also offer your business the capacity to help you grow and expand your e-business. With one of our dedicated servers you can sleep at night knowing that we're there should anything come up.
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Q: How do I place an order?
You can place an order by calling our sales department at +1-949-675-8508 or selecting your server and filling out the web form. If you do choose to order using our website we will call you to verify your order shortly. Please note that our sales department is open Monday through Friday 8am to 6pm Pacifc Time.
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Q: What payment methods do you accept?
We accept most major credit cards, checks, money orders, and wire transfers. Please note that we do not accept credit cards for invoices under $500.
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Q: How do I contact the Billing Department?
The Billing Department can be reached via email at billing@dhsnow.com or by calling our offices at +1-949-675-8508 Monday through Friday from 8am to 6pm Pacifc Time. You may also reach accounting online through various Instant Messaging services listed in our contact page.
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Q: What is your turnaround time on Dedicated Servers?
We offer same day setup for orders placed before 12pm Pacific time Monday through Friday where there is no special hardware requirements and once your order has been processed by the Billing Department. It usually takes 1-4 business days to setup your server if you have any special requirements or issues. Please note that we do offer immediate setup in cases of emergency. Please contact us if your site is down and we'll get you setup right away.
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Q: What is involved in the setup process?
Once you submit your order online or call and talk to our highly trained sales associates we will begin by processing your order in the billing department. Once your order has been processed by the billing department your order will then be sent to our provisioning team who will contact you with your login information to your new box and allow you to test your new setup. Should you have any pre-existing domains to transfer they will be transferred at this time. Once your domains have been transferred and all your files have been uploaded. We will update our DNS servers to return the new IP information for your domains. At this time you should modify your nameserver records with your domain registration company (Network Solutions, TuCows, etc.) and from there your site will be live and running off your new Dedicated Server. You will also receive a toll free support number for Dedicated Server customers ONLY. You can use this number anytime you experience any difficulties with your Dedicated Server.
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Q: Will Dedicated Hosting Services move my domain for me?
We can move your domain and our highly trained support staff does it for countless customers on a daily basis. You may also choose to transfer the domains yourself. Please not that problems can arise from cgi scripts and other special features of your site. Please notify us before hand if you have any special or custom cgi scripts running and we will work closely with you to ensure that there are no problems.
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Q: How do I get more IP Addresses?
Should you need more IP Addresses simply contact our sales department and we will get them easily added to your account and assigned to your Dedicated Server.
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Q: Can I upgrade the hardware in my server?
You can easily upgrade the hardware in your Dedicated Server by simply calling our sales office and speaking to one of our highly trained sales staff who will help you get the performance boost you may need as your e-business begins to grow.
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Q: Do you provide additional software installation?
Yes, we can provision and install a wide variety of software to help you with your e-business. Software that we install on a daily basis includes: Imail, Macromedia ColdFusion, Macromedia JRun, ASP Login, BrowserHawk, etc. Our sales staff can provide a more comprehensive list should you require one and quote you software installation fees should one be applicable.
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Q: What is your bandwidth throttling policy?
We allow our customers to burst at up to 3 times your contracted data transfer for the month. We bill based on 95% usage, meaning your total bandwidth bill is calculated using a 95% average. Should you exceed your contracted data transfer per month you will be charged $5 per GB (gigabyte). Should you wish to not have any throttling on your server, please contact our sales department to arrange this.
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Q: How do I upgrade my bandwidth? Are there fees for with this?
At anytime during the month you may choose to increase or decrease your bandwidth with no additional fees. Just call our sales department and talk to one of our highly trained staff who will help you choose a bandwidth plan thats right for you as your business grows.
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Q: Do your servers support SSL certificates?
All of our Dedicated Servers support SSL certificates at no additional setup cost. You still must obtain a SSL certificate from Thawte, Verisign, or TuCows.
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Q: Do your servers support Server Side Includes (SSI)?
Yes. Server Side Includes are supported by all of our servers at no additional cost.
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Q: Do you warranty the hardware in your Dedicated Servers?
Yes. All of the hardware in our Dedicated Servers is fully guaranteed by us. In the event of a hardware failure, the hardware will be replaced immediately at no cost to you whatsoever.
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Q: What is RAID Level 1?
RAID Level 1 is a disaster recovery method where one hard drive mirrors a second one. In the event that one of your drives fails, the other will immediately continue to serve data. An additional feature with RAID is that, if one drive is overtaxed, the overflow requests will be handled by the second drive. RAID 1 requires two drives, but you will lose the disk space of one of the drives. This means, for example, that two 18 GB drives will only give you a total of 18 GB of disk space since one is used for the RAID.
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Q: What is RAID Level 5?
RAID Level 5 distributes the parity among multiple drives. This can speed small writes in multiprocessing systems, since the parity disk does not become a bottleneck. Because parity data must be skipped on each drive during reads the performance for reads tends to be considerably lower. RAID Level 5 is n-1 meaning you lose the disk space of one drive in order to stripe data across the drives. A minimum of three drives is required for RAID 5.
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Q: What physical security measures are in place at your data center?
We take security very seriously. Every precaution is taken to ensure that no one has access to your server other than our certified Internet Data Center technical staff. Our staff even has to pass through security checks to access your server. Passkeys, video surveillance, and biometric security devices ensure that your server is safe and secure.
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Q: What kind of remote access is provided for my Dedicated Server?
All of our Unix and Linux based Dedicated Servers come installed with OpenSSH for remote access. For our Windows 2000 Servers we offer Microsoft Terminal Services to allow you to remotely access your server. If you do have special remote access needs, please contact our sales department.
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Q: Will I have root or administrator access to my Dedicated Server?
Yes. Every Dedicated Server comes with complete root/administrator access to the machine. Please note that if you do change the password you should notify us of the change so that we may continue to update your machine with the latest operating system and application fixes.
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